Refund Policy
Sarah & Claire Montreal Return and Refund Policy
At Sarah & Claire Montreal, we strive to offer all our customers impeccable service and a pleasant shopping experience.
Our return and refund policy has been carefully designed to ensure your complete satisfaction, subject to certain conditions.
Please read the following guidelines regarding returns and refunds carefully.
100% return guarantee on new products
We offer a full return guarantee on all new products, except for promotional items.
Sale items are not covered by this guarantee.
No refunds on sale items
Products purchased during sales or promotions are not eligible for refunds.
These sales are considered final and cannot be returned or exchanged, even in the event of a size error.
Return shipping costs
Return shipping costs are the responsibility of the customer.
Sarah & Claire Montreal does not reimburse shipping costs related to returns and cannot be held responsible for costs incurred during the return process.
Please see our terms and conditions for more information.
Return notification period
Returns must be reported within 30 days of receiving the item.
After this period, returns will no longer be accepted.
Please respect this deadline to be eligible for a return.
Return of discounted items
Items purchased on sale cannot be exchanged, even if the size is incorrect.
We recommend that you carefully check the size before confirming your order.
100% guarantee on defective items
We guarantee the replacement or full refund of any item with a manufacturing defect.
If you receive a defective product, you can return it for a full refund or exchange, depending on your preference.
Return procedure
To initiate a return, please send an email to:
📩 info@sarahandclairemontreal.com
Once your request has been approved, you will receive detailed instructions on how to complete the return process.
Mandatory return form
No return requests will be processed without the completed return form.
Please ensure you include this form in your package to ensure your request is processed quickly and accurately.
Conclusion
Sarah & Claire Montreal makes every effort to ensure customer satisfaction.
By adhering to our return and refund policy, we ensure that every request is handled efficiently, transparently, and fairly.
If you have any questions or comments, please contact our customer service department at the following address: